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Frequently Asked Questions

AzurCasino is a fully licensed online gaming site, owned and operated by Danguad Limited, a company incorporated under the laws of Cyprus with registration number HE304422, domiciled at Vision Tower, 4th Floor, Limassol Avenue 67, 2121, Aglantzia, Nicosia, Cyprus under the license number 1668/JAZ issued by Curacao eGaming, authorized and regulated by the Government of Curacao.

Yes, if you are at least 18 years old. Unfortunately, it is sometimes not quite as easy as just that. First, you must determine whether joining AzurCasino and participating in it is within your local laws and regulations. This is solely your responsibility. Second, there are certain nations and regions whose citizens are prohibited from becoming members of our community. These are the United States of America, the minor outlying islands of the USA, the US Virgin Islands, the United Kingdom, Ivory Coast, and Greece. If your country is not on this list, and you’re 18 or over, it’s a green light for you!

The name comes from Côte d’Azur, the beautiful and exciting Mediterranean coastal area known in the English-speaking world as the French Riviera. One of the very first resort areas in the world and an enduring playground for the “rich and famous”, it includes famous hotspots like St. Tropez, Monte Carlo, and Cannes, home to the world’s foremost film festivals. At AzurCasino, we bring the thrill and glamour experienced by more than 14 million tourists a year to online gaming and you.

Click here or go to the AzurCasino home page and click on Create Account to begin your registration process.

Relax. And contact Player Support. You can do that instantly through Live Chat or, if you prefer, send us an email to support@azur-casino.com.
It happens! And we’re ready to help. Contact Player Support by Live Chat or send an email to support@azur-casino.com and we’ll get you back on track.

AzurCasino has invested a great deal of time and expense into ensuring that you and your information are secure with us. That includes multiple layers of protection (electronic, procedural, and physical) from SSL-digital encryption to state of the art firewall technology to the human factor – continuous monitoring of our databases. Please consult our Privacy Policy and/or contact Player Support at any time.

AzurCasino is there for you 24/7. That’s right … around the clock. We have made Player Support one of our highest priorities because we want to you spend your time having fun, not having worries or trying to figure out what to do. Any questions? Reach out to us and we’ll respond as fast as we can.

Live Chat: Click the Live Support button on the bottom right of the web site page. A Player Support professional will respond promptly (depending, of course, on customer traffic).

Email: If it’s not especially urgent, just send an email to support@azur-casino.com with as much information as you can think of, and a Player Support person will get back to you in the least possible time.

Contact Page: Click on Help at the bottom of the web site page and choose Support from the pop-up menu. Fill in the Contact Form, and we’ll get back to you asap!

Whichever way you choose to contact us and for whatever reason, we want you to know that we are here for you with courteous, professional, and helpful customer service. It’s the AzurCasino way!

In order to make a withdrawal request you need to verify your account by sending the below mentioned document to verifications@hd.azur-casino.com:

  • Copy of a valid ID card
  • Proof of address not older than 2 months
  • Bank statement

Befitting an international gathering place, we support the use of EUR, CHF and CAD.

Let’s start at the beginning. To play on AzurCasino, you must create an account, which then must be verified by our staff. Once these preliminary steps are complete, you are ready to make a deposit. Go to the Banking page. Select your preferred deposit method, and follow the instructions. Easy!
AzurCasino offers a healthy range of depositing methods including VISA, MasterCard, and many others. These can be found on the Banking page.
All deposits are practically instantaneous.

Go to the Cashier page. Select your withdrawal method. (This must be the same method by which you made your deposit or have made a previous deposit to AzurCasino. If this is not possible, other arrangements can be made. See Terms and Conditions, under Withdrawals.) Indicate the desired withdrawal amount.

This depends on the withdrawal method. AzurCasino pledges to process normal withdrawals within two (2) business days but the due confirmation process may take longer. In many cases, withdrawal occurs immediately.

Often, this is because the withdrawal amount doesn’t meet the minimum or maximum allowable in your specific game, promotion, or account. Or perhaps the wagering requirements for these funds have not been met. Such specifications can be found in the corresponding promotion terms and conditions, or in the general AzurCasino terms and conditions. You may contact Player Support. We’ll be more than happy to assist you.

Yes! We have rewards and bonuses to say “Welcome”, “Welcome Back”, as well as a constant offering of special promotions. And you could go all the way to the ultimate: an invitation to become an AzurCasino VIP! Find out more by browsing the Promotions page.

Too many to mention here! But we can tell you there’s an attractive Welcome Bonus, a sweet Welcome Back bonus, and even a Super Welcome Back Bonus that’s even better than the first two! You should check these out on our Promotions page along with other promotions that make playing at AzurCasino all the more fun.

There are absolutely no catches, in the sense that we will never hide anything from you. There are, of course, conditions because bonuses amount to more chances for you to win. Those conditions include time limits, wagering thresholds that you need to achieve, and withdrawal limitations. But all of these are specifically detailed for you on the Promotions page (as well as in the AzurCasino Terms and Conditions) to read and either accept or decline, before entering into a bonus or promotion offer. We try to make our explanations basic and easy to understand but, if you need any clarification whatsoever, just contact Player Support and ask away. We will also mention here that participation in bonus or promotional programs is completely non-mandatory. If you’d rather pass on these opportunities, just let Player Support know and we’ll take care of that for you too.

First, you must be logged in to your AzurCasino account. Then you click on Cashier, select your payment method and make at least the minimum deposit required to qualify for the specific bonus. And claim your bonus!

AzurCasino is proud to offer a tremendous line-up of the best games in the world from leading providers such as NetEnt, Microgaming, Oryx, 1x2gaming, Ezugi, and RCT. We have the classics, virtual and live dealer table and card games, video poker and video slots. Go to our main Casino page and browse them all, or choose your category from the menu.

You bet! There’s a Jackpot title to click in the Games menu. Hit that to discover the ton of Jackpots we have for you to hit!
Yes, you can. Most of our games are accessible on mobiles and tablets so you can take AzurCasino with you wherever you go!
NEWS:

No games are available in this criteria. Play some games or add to favourites!